Premium fraud prevention tools
Basic fraud prevention tools are provided as part of your Sage Pay Go package, however we understand that one size doesn't always fit all.
We know that your business may change and evolve (as do the methods and techniques used
by fraudsters) so with the Sage Pay Premium fraud prevention tools we provide regular reviews of
your tailored rule sets, depending on the package you sign up for. This provides you with flexibility
and the peace of mind that you are applying the best fraud screening rules to your business.
Fraud prevention for under 1000 transactions per quarter
This bespoke offering is more detailed than the shared rule set used by merchants using our standard fraud screening service, which is provided in conjunction with The 3rd Man.
This means you are able to prevent more fraudulent transactions from occurring and are likely to turn away less business because of suspected fraud.
Package
- Two annual reviews of your business in relation to fraud
- Expert analysis
- Tailored rule base according to review and analysis results
- Access to 'GateKeeper' a web tool that enables you to examine all of the information with which to review a referred, or potentially fraudulent transaction
Pricing
- £10 per month
- As soon as you're processing more than 1000 transactions quarter, we'll switch you to the 6p per transaction pricing with a minimum charge of £10 per month.
Email us to sign up now
Fraud prevention for over 1000 transactions per quarter
This bespoke offering is more detailed than the shared rule set used by merchants using our standard fraud screening service, which is provided in conjunction with The 3rd Man.
This means you are able to prevent more fraudulent transactions from occurring and are likely to turn away less business because of suspected fraud.
Package
- Four annual reviews of your online business in relation to fraud
- Expert analysis of all credit and debit card payments
- Tailored rule base according to your review and analysis of results
- Access to 'GateKeeper' a web tool that enables you to examine all of the information with which to review a referred, or potentially fraudulent transaction. Please note, in order to access GateKeeper, you must have a fixed IP address.
Pricing
Online fraud analyst service
This service is suited to e-commerce merchants selling high-value or luxury items and is for use in conjunction with our premium fraud prevention packages.
- A highly experienced fraud analyst examines all of your transactions and halts any transactions that appear to be potentially fraudulent on your behalf.
- As the analyst halts these transactions, further investigation is carried out and a recommendation is then provided; for example, should we ship these goods or not?
- This recommendation is then provided to you, giving you the peace of mind that an expert has examined the transaction details for you and where appropriate, carried out further investigations.
Pricing
- 12p per transaction
(in addition to the £10p/m or 6pp/transaction for premium fraud prevention package)
Email us to sign up now
Tailored solutions
As with our payment solutions, you can choose to completely tailor your fraud prevention requirements, should you require something unique or very specific.
For further information please call 0845 111 4455 or email tailoredfraud@sagepay.com
Priority Support
We understand the value of building trusting relationships and how
important a personal touch is for the sustained growth of business.
That’s why we’ve launched Priority Support. This service provides you with
a single point of contact for your technical and customer queries within a Service
Level Agreement 24 hours a day.
Your dedicated account manager not only provides you with immediate support,
but also conducts bespoke analysis of your account and can advise you on a
tailor-made personal solution to suit your specific business requirements.
Key benefits & features
- Direct and dedicated communication with qualified Technical Account Managers who
understand your business.
- Pro-active help, strategic advice and problem resolution.
- Guaranteed response times supported by an SLA.
- Tailored updates regarding system upgrades, beta testing and improvements that may
benefit your business.
- Annual account health-check.
- Thorough professional investigation of issues.
Pricing
- Pricing will depend on the size of your business and your specific requirements.
For more information, please email prioritysupport@sagepay.com
Also coming soon to Priority Support....
- Text Message and Email Updates, to alert you if there are any issues with your account.
For further information please call 0845 111 4455 or email myaccountmanager@sagepay.com
Merchant Services
To accept payments online, over the phone or via mail order you will need a merchant bank account.
Setting one
up can be difficult and time-consuming, which is why Sage Pay has made the process much easier
and has teamed
up one of our banking partners to provide merchant accounts at extremely competitive rates.
So whether you are new to accepting card payments or are an established business we can offer
a simple pricing
package with the added benefit of no set-up fees.
Exceptional value
- No set up fees
- No annual charges
- No minimum terms — just three months cancellation notice
Merchant services rates |
|
| 3D Secure and MOTO with CV2 | |
| Credit card | 2.5% |
| Debit card | 40p |
| Commercial card | 2.5% |
| Non-3D Secure and MOTO without CV2 | |
| Credit card | 3% |
| Debit card | 50p |
| Commercial card | 3% |
Existing Sage Pay customers can apply here for our Merchant Services offer.
New customers can apply here for a Sage Pay account and our Merchant Services offer.
Experience
-
The Sage Pay merchant account is a service provided in association with First Data International, one of the industry's
leading providers of card acceptance solutions who have a business with a presence in more than 80 countries. By
choosing Sage Pay’s merchant services, your business will benefit from the combined expertise of these three
industry heavy-weights.
Always available
- Our UK-based customer services team are fully trained to handle your merchant services queries. We're open 24/7, so whenever you need us, we’re available to help.
Contact us on 0845 111 4455 or email merchantservices@sagepay.com
No nonsense sign up
- You can apply for our merchant account online
- The application process has been designed to save you time – you do not need to duplicate information by completing separate application forms for your merchant account and payment gateway service
- There are five simple steps to setting up your merchant account, and you could be ready to trade in as little as ten days.
Existing Sage Pay customers can apply here for our Merchant Services offer.
New customers can apply here for a Sage Pay account and our Merchant Services offer.
PCI DSS compliance
By 30 September 2009, every internet merchant will have to meet certain Payment Card Industry Data Security Standards (PCI DSS). The level of compliance required will depend on how online payments are processed, along with the volume of transactions.
While PCI DSS compliance is essential to any e-business, it can be a complex, time-consuming and laborious task, so Sage Pay has developed three options to minimise the impact of these regulations on your business.
We've teamed up with Trustwave, a leading security partner too so that whether you need a full audit or just the basic self assessment questionnaire, you're getting value for money.
What's right for you?
To add PCI DSS to your Sage Pay Go Package email trustwave@sagepay.com. For more information about the level of compliance that you need, contact us at support@sagepay.com or call 0845 111 44 55
| PCI DSS | ||||
|---|---|---|---|---|
How are you payments managed? |
Level 1 | Level 2 | Level 3 | Level 4 |
(Those processing 6 million + transactions per year) |
(Those processing 1 to 6 million transactions per year) |
(Those processing 20,000 to 1 million transactions per year) |
(Those processing less than 20,000 transactions per year) |
|
Outsourced to/hosted by Sage Pay |
No audit, self assessment only from £72 per year |
No audit, self assessment only from £72 per year |
No audit, self assessment only from £72 per year |
No audit, self assessment only from £72 per year |
Hosted by you |
On-site assessment & penetration test |
Remote assessment & compliance validation |
Remote assessment & compliance validation |
On-line self assessment questionnaire |
|
POA enquiries |
£6,375 per year |
£3,400 per year |
£175 per year |
|
Outsource your payments to Sage Pay
- Sage Pay is PCI DSS compliant to the highest level, so by outsourcing your payments to us, you won't have to undergo a full annual PCI DSS audit. Instead you'll only need to carry out an annual self assessment, which could save you thousands of pounds on fees and equipment upgrades.
- If you decide to use Sage Pay Go with Server integration, you can fully customise your payment page too with our inFrame payment technology. With inFrame your customer won't even leave your website URL.
- If your requirements are unique, we can also create a completely tailored payment solution, which is designed specifically to your business. Here you'll benefit from our PCI DSS certification and have greater flexibility over the payment process.
PCI DSS for self-hosted solutions
- If you've chosen to use Sage Pay Go with Direct integration you will need to take care of your own PCI DSS certification. Once your data gets to us it's safe, however you'll need to make sure the data collection and transference on your side is also compliant. We've negotiated some excellent rates with Trustwave, the leading global provider of data security solutions, which we hope will make managing your PCI DSS compliance more cost-effective.