When are Direct Debit payments taken and how can I amend my details?

Payment will be taken using the Direct Debit, which was set up when you submitted your application to us, on or around the 16th of each month.

If you need to set up your Direct Debit or change any details, either on your account on to your  exiting Direct Debit instruction, you can do so by accessing the Sage Pay Customer Management Services (CMS) area. 

Alternatively, your current billing contact can email us on accounts@sagepay.com with the necessary amendments and your account reference/vendor name to help us locate your account.

If you don’t yet have your log in details for the Sage Pay CMS, please contact our customer services team who will be able to provide this information.