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24/7 support to give you peace of mind

Sage Pay is committed to providing you with the best 24-hour customer service and adapting to meet the changing needs of your business. E-commerce is a rapidly expanding industry that does not sleep. Around one fifth of all transactions we process occur between 8pm to 8am daily, therefore, it is important that we are there for you whenever you might need us.

We're open 24 hours a day, 7 days a week

We handle around 30,000 queries a month and believe that service is about providing our customers with options so that they can chose the method that they prefer to resolve their query.

If you have any comments or suggestions please email our customer services manager personally.

Telephone & email Support

  • Our experienced advisors are available 24/7 to respond to your telephone calls and emails (www.sagepay.com/contact).
  • There are no automated telephone menu systems and each time you call, you will get through to an advisor in the UK.
  • Our advisors are fully trained on all aspects of the Sage Pay business so that they can assist with your query efficiently and effectively.

Online support

  • Our comprehensive online payment knowledge base (www.sagepay.com/help) is available for those who prefer to investigate queries themselves.
  • Our secure forums enable customers, developers and partners to network with and assist each other or simply share their thoughts with a wider audience (www.sagepay.com/forum).
  • Customers can also sign in to our System Monitor page to check the current live status of our systems at any time.

Our customer service promise

Service is all about people. We believe fast access to a friendly, knowledgeable individual who can answer your query is what our customers want. We build these assumptions on customer feedback and implementing things that we have enjoyed as customers ourselves.

We employ people with a customer service or industry background that display a great attitude and desire to work with e-commerce customers. We encourage them to express their personalities and empower them to make decisions so that you get an extraordinary service experience.

Our customer satisfaction scores improve year on year and the majority of our customer-base recommends us to their friends and colleagues. However, this is not a reason for complacency and we will continue to add further value to our service so that you can have complete piece of mind when trading online.