Fast-track support for even more piece of mind
Priority Support is perfect for businesses that require dedicated account management. It's the fast-track version of our excellent 24/7 support.
And because you get instant access to our most experienced technicians, you get up-and-running faster with Sage Pay.
Priority Support is ideal if you:
want your support queries fast-tracked to a dedicated account management team
want access to our most experienced technicians at your convenience
need fast set up of your Sage Pay account to meet a critical deadline
have a complex business model or are processing a large volume of transactions and require specially tailored e-commerce advice
want to keep on top of transaction trends with custom reports
want guaranteed service levels for response times and system availability
want to ensure your e-business remains up to speed with regular check ups by our e-commerce experts
What do I get with Priority Support?
|Standard Support||Priority Support|
Free 24/7 UK based phone & email support
Login to the Sage Pay online help centre
Fast-track go-live process
Service Level Agreement
Dedicated phone number
Dedicated account management team
On-site account management meetings
Weekly transaction report & analysis
Annual account & service health checks
Priority BETA testing of new services
Access to system monitor alerts
System information via email
Incident alert within 15 minutes via text
Personalised incident analysis and report
How much does it cost?
Pricing will depend on the size of your business and your specific requirements.
Getting started with Priority Support
Priority Support is available to use with our payment gateway.
If you're new to Sage Pay:
- Have your merchant ID handy – or we can set one up for you when you apply.
- Email us to sign up or call us on 0845 111 44 66.
- We’ll guide you through each step to get your account up and running.
What if I already have a Sage Pay account?
If you're an existing Sage Pay customer you can sign up for Priority Support today by emailing us or by calling 0845 111 44 66.