Void a transaction from within Sage 200

You void transactions in Sage 200 by cancelling the order from the Sales Order Processing module. You can only do this if you have confirmed the order but the order has not been completed.

Within the Sales Order Processing module, select Sales Orders > Amend Order Status.

Select the order that you want to void and then click on the Cancel Order button.

You can then refund the money back to the customer’s card

If the transaction HAS NOT yet been sent for settlement, you will be able to VOID the transaction. This will cancel the transaction and not include it within the daily bank settlement file. A VOID can only be performed on a REAL-TIME PAYMENT or a REFUNDED transaction.